Store Policy

1. Interpretation
In these conditions of sale:
the ‘Agreement’ means the agreement which is formed when we
accept an order from you, as provided in Clause 3 below.
‘Customer’ or ‘you’ means the person who purchases Goods via the
paddleboardsireland.com website.
‘Goods’ means the goods described in the order confirmation.
‘Supplier’, ‘we’ or ‘us’ means Paddle boards Ireland, registered in
Ireland.
‘these terms’ means the terms of business set out in this document.

2. Terms of Sale
The display of Goods on this website does not constitute an offer to
sell them as described, or to sell any goods at all. By clicking to place
an order or making a telephone order, you are making an offer to buy
which incorporates these terms. If we elect to accept your offer, you
will receive an order confirmation. We reserve the right to decline any
order, without giving a reason.

3. Orders
Orders are only binding when the order confirmation is received. You
should check the order confirmation and notify the Supplier of any
mistake by email or telephone immediately, otherwise the details
stated in the order confirmation will apply to the Agreement.

4. Availability
If you order Goods and we accept the order, we reserve the right to
notify you at any time before delivery of the unavailability of the
particular Goods ordered. You can then cancel the Agreement and
we will refund you all money paid in full. Alternatively, you can accept
any equivalent product we offer to you.

5. VAT

Unless they are expressly quoted as not including VAT, all prices are
inclusive of the appropriate Ireland value added tax rate and other
government taxes or duties.

6. Payment
Payment is accepted via laser card, credit card, debit card, or
electronic bank transfer.  Payment is accepted before the Goods are
shipped/delivered.  Thank you for helping us to make online shopping
secure.

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7. Delivery Times and Rates
We want your order to arrive to you in perfect condition, so you can
rely on us to secure the best value delivery service available from our
shipping partners.

We will use reasonable efforts to meet any delivery date, but you
must understand that these dates are estimates and we are not
liable (in contract, negligence or otherwise) for any loss or damage
resulting from them not being met, howsoever caused.

Goods are shipped by post or by courier, and subject to the discretion
of the supplier, are shipped to the delivery address you supplied as
stated in the order confirmation.  Please note that we recommend
shipping your order(s) using a tracked delivery service…you are
responsible if you specifically accept in the checkout or by email
confirmation, the risks associated with a non-tracked delivery service.
If the Customer is unable to accept the goods on the first delivery
attempt, the customer shall bear the cost of any further delivery
charges.

Goods supplied MUST BE INSPECTED by the customer prior to
signing/accepting delivery.  If they are damaged, you MUST SIGN for
them as being damaged.

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Shipping insurance is not standard on any shipment.

There is no packing charge on your order.  Also, we buy and use as
much recycled packaging materials for your order as possible.

 
Our delivery rates are detailed in the checkout screen. These change
regularly, as we continually seek competitive shipping rates.
We ship to anywhere in the world…

We source the best delivery rates from our shipping partners…please
contact us with your order and delivery details, we will then calculate
a shipping rate.

8. Title
Title to Goods ordered passes to the customer when full payment has
been received.  If the Goods ordered are paid in full prior to shipping,
the Supplier recommends that the customer put any necessary
insurance into place for the goods.

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9. Instalments
Where you have ordered more than one item, we may make delivery
in one or more instalments.

10. Your right to cancel
If you wish to cancel your order for any reason and return the Goods
delivered, the Goods must be in their original condition with
packaging complete and seals unbroken. You must notify Paddle
Boards Ireland by email in advance of returning the Goods. You
should also include a return note and proof of purchase.

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Unless in the event of a free delivery offer by Paddle Boards Ireland,
you are responsible for the direct cost of the initial shipment of the
Goods to you. You are responsible for the direct cost in returning the Goods to Paddle Boards Ireland.

Where a refund is requested, any shipping amounts incurred by
Paddle Boards Ireland will be deducted from the refund amount.
If you wish to cancel your order for any reason, refund of your
payment is subject to a €10 processing fee or 30% of the value,
whichever is the lesser.

No refund will be made until the Goods are returned to Paddle Boards
Ireland, and in any event no refund will be forthcoming if the Goods
are not received by Paddle Boards Ireland within 30 days of you
notifying us of your intention to return them.  You are required to put
any necessary insurance into place for the return shipment of Goods.
In the event of an exchange, for example as a result of the incorrect
size having being ordered initially, you are responsible for the
handling and direct cost of returning the goods to Paddle Boards
Ireland, and for the direct cost to send the exchanged goods from
Paddle Boards Ireland back to you.  Paddle Boards Ireland can
arrange for a courier service to collect item(s) from you, and for a
courier service to return item(s) to you after exchange, but the direct
cost incurred must be pre paid by you.

In the event that you received an incorrect product(s) in your order
from Paddle Boards Ireland, you must notify Paddle Boards Ireland
immediately. We endeavour to resolve any issues within 3 working
days.  We may request images to make an assessment of what went
wrong.  Paddle Boards Ireland will facilitate the collection of the
incorrect product(s), and the shipping of the correct product(s).

In the event of a claimed faulty product(s) by you, you must notify
Paddle Boards Ireland immediately. We endeavour to resolve any
issues within 3 working days.  We usually request images of the
claimed faulty product(s) to make an initial assessment.  If Paddle
Boards Ireland requests return of the item(s), you are responsible for
the handling and direct cost in returning the Goods to Paddle Boards
Ireland … Paddle Boards Ireland can also arrange for a courier service
to collect item(s) from you.  Paddle Boards Ireland reserves right to
either replace the product, substitute with an alternative, to repair the
products(s), or to issue a refund for the faulty product(s).

11. Prices Quoted
Unless otherwise stated, prices quoted are only valid during your
browser session.

12. Queries and Complaints
Notification of queries and/or complaints must be notified to us in
writing within fourteen (14) days of receipt of the Goods.

13. Warranties
We warrant that: 13.1. at the time of sale, we will have title to sell the
Goods to you; and 13.2. the Goods sold to you will conform with the
specification for them published by us or their manufacturer.

14. Remedy
Subject to Clause 17, if we are in breach of the warranties given by us
under Clause 13, our liability shall be limited to: 14.1. replacement of the
Goods concerned; or 14.2. at our option, reimbursement of the price.
14.3. at our option, repair of the Goods supplied. We will notify the
Customer if the Goods need to be returned to the Manufacturer for
repair.

15. No Other Liability

Subject to Clause 17, we will have no further liability to you other than
as described in Clause 14, whether under these terms sale or on any
other basis including liability in tort as a result of the sale of the Goods.

16. Consequential Loss, etc
Subject to Clause 17, we will not under any circumstances be liable to
the Customer by reason of any representation or warranty, condition
or other term or any duty of common law, or under the express terms
of these terms, for any consequential, special, incidental or punitive
loss or damage (whether for loss of current or future profits, loss of
enterprise value or otherwise) and whether occasioned by our
negligence, or that of our employees or agents or otherwise, even if
advised of the possibility of such damages.

17. Non-Excludable Liability
Nothing in these conditions of sale shall exclude or limit our liability for
death or personal injury resulting from our negligence, or that of any
of our employees or agents, nor shall they operate to exclude or limit
any statutory rights which cannot be legally excluded or limited,
including the statutory rights of a consumer.

18. Force Majeure
We are not liable for delays in performance (including delivery or
service) caused by circumstances beyond our reasonable control
and will be entitled to a time extension for performance. Examples
include strikes, problems with suppliers or transport, industrial
relations problems, exchange fluctuations, governmental or
regulatory reaction, product recall by a Manufacturer and natural
disasters. If the conditions last for more than 2 months, the
Agreement may be terminated by either party without
compensation. The Customers acknowledges that water sports are
dangerous and that the Supplier partakes in same solely at the
customer’s own risk and responsibility.

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19. Entire Agreement
These terms expressly incorporate our Privacy Statement. Together,
they contain the entire understanding and agreement between the
Supplier and the Customer relating to the sale of products to the
Customer through this website.

20. Governing Law
These conditions of sale shall be governed by Irish law and the
exclusive jurisdiction of the courts of Ireland.

21. WEEE
Waste Electrical and Electronic Equipment (WEEE) and waste batteries
must never be placed in your waste disposal or recycling bins. WEEE is
taken back free of charge at electrical retail outlets on a one-for-one
like-for-like basis. There is a bin for small batteries in your local
store. Local authority civic amenity facilities also take back WEEE and
waste batteries free of charge.