Frequently Asked Questions

If we don't answer your question here, don't hesitate to Contact us.

Frequently asked questions

Can you help me choose the best product for me?

Yes.
If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please contact us and we’ll get back to you as soon as possible. Getting you the right equipment is paramount to us.



Can I order over the phone?

Of course
Please don’t hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.
Phone: 0864177185
Monday – Friday: 9am – 7pm
Saturday -9am – 4pm
Sunday- Sorry, we paddle on Sundays.



When will my order be dispatched?

We aim to dispatch all orders within 3-5 working days.



When will I receive my order?

Large items (paddle boards, paddles and similar) are shipped with a courier. As soon as the courier picks up the package, we will send the tracking information. Due to Covid restrictions in place and courier network experiencingincreased workloads, our customers are currently receiving their boardswithin 10 -14 working days max.



Do you offer next day delivery?

Due to Covid restrictions and couriers experiencing increased volumes, we no longer offer next day delivery option. But we are actively and regularly evaluating this and hope to provide this service to our customers again soon.



How do I track the status of my order?

For all boards and large items shipped with a courier, we will send tracking information as soon as the package is picked up.



What finance/payment options are available?

Paddle Boards Ireland work alongside Humm to bring you simple affordable payment options to suit you. Just call us if you need any further information. Application Link: https://apply.humm.ie/s/channel=Web&source=0011n00002e8c0NAAQ&isSubRetailPixel=false QuoteLink: https://apply.humm.ie/s/quotetoURL=Quote&src=0011n00002e8c0NAAQ&isSubRetailPixel=false Major credit / debit cards online Card payment over the phone
Bank transfer (please get in touch to arrange)



Are payments secure?

Yes. All payments are 100% secure. Paddleboards Ireland work with Stripe to ensure you have a smooth and safe payment process.



How long do I have to return an item?

Items can be returned within 14 days, subject to the terms specified below.



How do I return an item?

If for whatever reason you are not satisfied with your product, we will accept return no questions asked within 14 days of the purchase date. Returned items must be in original packaging, clean, undamaged, unused and resalable condition (including original packaging).
Customers should contact us via email or phone before sending the goods back to us. We will either offer a full refund or product exchange option.



Can you send a replacement urgently?

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.



How do I make a warranty claim?

If you have experienced a problem due to a manufacturing fault, we are happy to act on your behalf and contact our supplier to initiate a claim. To do this, please send an email to info@paddleboardsireland.ie explaining the issue in detail and include photos clearly detailing the fault. Photographs are essential when making a warranty claim.