Question 1

Can you help me choose the best product for me?

Accepted Answer

Yes.

If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please contact us and we’ll get back to you as soon as possible. Getting you the right equipment is paramount to us.

Question 2

Can I order over the phone?

Accepted Answer

Of course

Please don’t hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.

Phone: 0864177185

Monday – Friday: 9am – 7pm
Saturday -9am – 4pm
Sunday- Sorry, we paddle on Sundays.

Question 3

When will my order be dispatched?

Accepted Answer

We aim to dispatch all orders within 3-5 working days.

Question 4

When will I receive my order?

Accepted Answer

Large items (paddle boards, paddles and similar) are shipped with a courier. As soon as the courier picks up the package, we will send the tracking information. Due to Covid restrictions in place and courier network experiencingincreased workloads, our customers are currently receiving their boardswithin 10 -14 working days max.

Question 5

Do you offer next day delivery?

Accepted Answer

Due to Covid restrictions and couriers experiencing increased volumes, we no longer offer next day delivery option. But we are actively and regularly evaluating this and hope to provide this service to our customers again soon.

Question 6

How do I track the status of my order?

Accepted Answer

For all boards and large items shipped with a courier, we will send tracking information as soon as the package is picked up.

Question 7

What finance/payment options are available?

Accepted Answer

Paddle Boards Ireland offers several payment options to suit your needs:

- **Humm Financing:** We partner with Humm to provide simple and affordable payment plans. [Apply Here](https://apply.humm.ie/s/channel=Web&source=0011n00002e8c0NAAQ&isSubRetailPixel=false) or get a [Quote](https://apply.humm.ie/s/quotetoURL=Quote&src=0011n00002e8c0NAAQ&isSubRetailPixel=false).
- **Credit/Debit Cards:** We accept major credit and debit cards online.
- **Phone Payments:** You can also make card payments over the phone.
- **Bank Transfer:** Please contact us to arrange a bank transfer.

Question 8

Are payments secure?

Accepted Answer

Yes. All payments are 100% secure. Paddleboards Ireland work with Stripe to ensure you have a smooth and safe payment process.

Question 9

How long do I have to return an item?

Accepted Answer

Items can be returned within 14 days, subject to the terms specified below.

Question 10

How do I return an item?

Accepted Answer

If for whatever reason you are not satisfied with your product, we will accept return no questions asked within 14 days of the purchase date.
 
Returned items must be in original packaging, clean, undamaged, unused and resalable condition (including original packaging).

Customers should contact us via email or phone before sending the goods back to us. We will either offer a full refund or product exchange option.

Question 11

Can you send a replacement urgently?

Accepted Answer

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

Question 12

How do I make a warranty claim?

Accepted Answer

If you have experienced a problem due to a manufacturing fault, we are happy to act on your behalf and contact our supplier to initiate a claim. To do this, please send an email to info@paddleboardsireland.ie explaining the issue in detail and include photos clearly detailing the fault. Photographs are essential when making a warranty claim.

Frequently Asked Questions

Frequently asked questions