Frequently Asked Questions

Yes.

If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please contact us and we’ll get back to you as soon as possible. Getting you the right equipment is paramount to us.

Of course

Please don’t hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.

Phone: 0864177185

Monday – Friday: 9am – 7pm Saturday -9am – 4pm Sunday- Sorry, we paddle on Sundays.

We aim to dispatch all orders within 3-5 working days.

Large items (paddle boards, paddles and similar) are shipped with a courier. As soon as the courier picks up the package, we will send the tracking information. Due to Covid restrictions in place and courier network experiencingincreased workloads, our customers are currently receiving their boardswithin 10 -14 working days max.

Due to Covid restrictions and couriers experiencing increased volumes, we no longer offer next day delivery option. But we are actively and regularly evaluating this and hope to provide this service to our customers again soon.

For all boards and large items shipped with a courier, we will send tracking information as soon as the package is picked up.

Paddle Boards Ireland offers several payment options to suit your needs: - **Humm Financing:** We partner with Humm to provide simple and affordable payment plans. [Apply Here](https://apply.humm.ie/s/channel=Web&source=0011n00002e8c0NAAQ&isSubRetailPixel=false) or get a [Quote](https://apply.humm.ie/s/quotetoURL=Quote&src=0011n00002e8c0NAAQ&isSubRetailPixel=false). - **Credit/Debit Cards:** We accept major credit and debit cards online. - **Phone Payments:** You can also make card payments over the phone. - **Bank Transfer:** Please contact us to arrange a bank transfer.

Yes. All payments are 100% secure. Paddleboards Ireland work with Stripe to ensure you have a smooth and safe payment process.

Items can be returned within 14 days, subject to the terms specified below.

If for whatever reason you are not satisfied with your product, we will accept return no questions asked within 14 days of the purchase date.

Returned items must be in original packaging, clean, undamaged, unused and resalable condition (including original packaging).

Customers should contact us via email or phone before sending the goods back to us. We will either offer a full refund or product exchange option.

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

If you have experienced a problem due to a manufacturing fault, we are happy to act on your behalf and contact our supplier to initiate a claim. To do this, please send an email to info@paddleboardsireland.ie explaining the issue in detail and include photos clearly detailing the fault. Photographs are essential when making a warranty claim.